To understand the student planning process, we conducted contextual inquiries with many students and advisors across many departments at CMU. We used Contextual Design modeling techniques to map out the student planning workflow.
As part of a contract between IBM and Carnegie Mellon Computing Services to develop a new student services system for Carnegie Mellon, our team was asked to explore the realm of student planning and develop a tool to help support students plan their student career along with their advisors.
After conducting exploratory research with students and advisors, we delivered a series of design scenarios, showing how students and advisors each would use the system to help accomplish the planning goals.